Returns & Refunds Policy

At Keychron, we want you to be fully satisfied with your purchase; if you are not, you may return your product within 7 days of delivery for a refund or exchange. Please ensure items are in their original packaging and condition to qualify for processing.

1

Initiate a Request

Contact our support team at [email protected] with your order number and the reason for your return to receive authorization.

2

Pack Your Item

Securely place the keyboard and all original accessories, including cables and keycap pullers, back into the original retail box.

3

Shipping

Ship the package to our designated warehouse address using a trackable shipping service to ensure safe delivery.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing